Digital services in India are expanding rapidly, but language continues to be one of the biggest barriers for millions of users. Most platforms, applications, and support systems still operate primarily in English or Hindi, leaving a significant portion of Odia-speaking citizens and customers without a comfortable way to interact with technology. This gap affects government service delivery, enterprise support operations, and everyday digital accessibility.
While conversational AI has advanced globally, regional languages like Odia remain underrepresented. Odia presents a unique combination of grammatical structure, script complexity, phonetic variations, and informal speech patterns that make standard multilingual language models unreliable. As a result, many Odia users face inconsistencies, mistranslations, and unnatural responses when interacting with existing AI tools.
Dakshini℠ was created to solve this problem. It is an Odia-first Conversational AI Agent developed by Presear Softwares, designed to understand and respond in natural, fluent Odia. At the same time, Dakshini℠ extends beyond a single language, offering support for more than 75 languages to meet the diverse needs of enterprises and public service systems. Powered by the DeepQuery Intelligence Engine, it brings together conversational AI, knowledge retrieval, and multilingual processing into a unified solution.
The motivation behind Dakshini℠ comes from a clear and growing need: a dependable AI agent that can communicate effectively in Odia while also serving multilingual environments. This whitepaper explains how Dakshini℠ was built, the language challenges it addresses, the technology behind its performance, and the wide range of applications it enables across sectors.