DAKSH is engineered not as a one-size-fits-all chatbot, but as a domain-adaptive, modular AI assistant framework capable of powering intelligent, multilingual interactions across real-world deployments. From municipal governance and public-facing service portals to enterprise internal systems, DAKSH serves as a versatile digital interface that understands, retrieves, and responds in structured formats — grounded in live enterprise knowledgebases.
This section outlines some of the most impactful real-time use cases where DAKSH is already operational or can be seamlessly deployed, highlighting its flexibility, speed, and reliability across verticals.
1. Smart City Governance and Citizen Services
In municipal and urban governance platforms, DAKSH is deployed as a voice-enabled multilingual assistant for handling real-time citizen queries related to taxes, civic issues, regulations, and public schemes.
Use Case: Property Tax Assistant
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Users can speak or type queries such as:
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“What is my outstanding property tax?”
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“मुझे हाउस टैक्स कैसे जमा करना है?”
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DAKSH integrates with city-level tax databases, retrieves the relevant dues or policies, and responds with a concise summary.
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If configured, it can also link to the payment portal or generate structured challans.
Key Features:
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Hindi–English bilingual interaction
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Voice-to-voice responses via kiosk
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Real-time retrieval of personalized data
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GDPR/DPDP-compliant logging with PII masking
This makes it suitable for kiosks in municipal offices, mobile apps for ward officers, or integrations into smart city dashboards.
2. Enterprise Knowledgebase Automation
DAKSH transforms how internal teams access policy documents, HR manuals, onboarding material, or technical SOPs. Employees can ask queries in natural language and receive structured responses with citations — dramatically reducing search and onboarding time.
Use Case: HR Helpdesk Bot
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“How many casual leaves are left in Q4?”
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“Show the policy on maternity benefits.”
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DAKSH retrieves specific clauses from PDF policies and responds in structured formats (tables or bullet points).
Benefits:
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Reduces dependency on HR staff
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24/7 availability across regions and languages
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Integration with internal ERP and HRMS platforms
This application is ideal for large enterprises with multilingual workforces and frequently updated policies.
3. Educational Institutions and Campus Portals
DAKSH is also deployed in higher education institutions to assist students with academic queries, curriculum search, exam rules, hostel information, and placement guidelines.
Use Case: Student Information Assistant
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“When is the last date to submit assignments?”
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“Upload guidelines for M.Tech thesis?”
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DAKSH integrates with academic repositories and LMS (Learning Management Systems) to provide context-specific academic support.
Features:
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Tailored domain prompt based on department
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Secure role-based access (student/faculty/admin)
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Voice support in English and regional languages
The assistant can even be embedded within mobile apps, college websites, or e-learning platforms.
4. Customer Support and Product Query Engine
DAKSH’s multilingual capability, structured output formatting, and role-aware responses make it an ideal drop-in for AI-powered customer support in retail, finance, telecom, and insurance.
Use Case: Insurance Plan Advisor
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“Show me plans under ₹5,000 yearly premium.”
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“What’s the claim process for hospitalization?”
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DAKSH fetches product metadata and eligibility conditions from a live database and returns formatted summaries or action links.
Advantages:
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Integrates into CRM and ticketing systems
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Reduces TAT (Turnaround Time) for query resolution
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Can hand off to human agents if queries escalate
This can significantly cut down operational cost and improve customer satisfaction in call centers and digital service desks.
5. Compliance & Legal Knowledge Retrieval
DAKSH can be deployed in legal departments or compliance units to surface relevant laws, clauses, or audit frameworks in response to queries from auditors, finance officers, or legal teams.
Use Case: Financial Compliance Bot
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“List RBI circulars related to MSME lending in 2024”
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“क्या जीएसटी पर वार्षिक रिपोर्ट अनिवार्य है?”
DAKSH searches indexed databases of legal texts and generates cite-supported responses — greatly improving audit readiness and compliance response speed.